What is the RENEW Program?
The RENEW Program is a 5-week comprehensive residential property management training program that includes education on the following topics:
• Leasing & Marketing
o Fair Housing in the Leasing Process
o Resident Retention
o Customer Service
o Overcoming Objections in the Leasing Process
• Fair Housing
o Overview of Fair Housing laws
o Special accommodations for the disabled
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Hoarding as a disability
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Companion vs. Service animals
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• Resident Application Process
o Lease vs Month to Month Agreements
o Resident Screening - Credit Reports
o Acceptance & Denial Procedures
• Local Government
o Code Enforcement
o State & local government affairs issues that impact the industry
• Maintenance
o Pest Control
o Unit Turnover
o Deferred vs Preventative Maintenance
• Notices & Duration of Tenancy
o Rental Notices – How and why they are used
o Serving Notices
• Budgeting & Finance
• Ending the Tenancy
o Security Deposits
• Ethics & Human Resources
o Management Styles & Motivation
• Career Placement Training
o Resume Workshop
o Communications Skills
o Mock Interviews